About the Company
Founded in 2020, APAIIR is a quantitative research and portfolio management platform designed for traders, analysts, and investment teams who rely on data — not intuition.
Our mission is to make professional-grade trading analytics accessible to everyone. APAIIR combines three powerful modules — Research, Portfolio, and Market — allowing users to design, simulate, and analyze strategies and portfolios in one seamless environment.
We serve both individual investors and institutions through flexible models:
B2C SaaS for independent traders,
B2B Multi-Tenant SaaS for teams, and
Enterprise Custom Deployments for financial organizations that require full data control.
Headquartered in Cyprus, APAIIR operates globally with a distributed team of developers, data scientists, and product specialists committed to building the next generation of intelligent trading infrastructure.
About the Role
Lead onboarding sessions for new B2C and B2B users (live or pre-recorded).
Develop and maintain help center content (FAQs, tutorials, documentation).
Manage customer communication channels — support inbox, live chat, and feedback forms.
Identify usage patterns and proactively reach out to improve user engagement.
Support B2B clients with workspace setup, license management, and feature activation.
Work with the Product team to collect feedback and prioritize improvements.
Maintain CRM records (HubSpot / Pipedrive) — track trials, churn, renewals, and upgrades.
Create and present monthly reports on user satisfaction and retention.
Assist in Enterprise account support — coordinating updates, SLA responses, and training sessions.
Requirements
2+ years of experience in Customer Success, Account Management, or SaaS Support.
Strong understanding of subscription-based products and user lifecycle.
Excellent English communication skills (verbal and written).
Organized, empathetic, and proactive in identifying user needs.
Familiarity with CRM systems (HubSpot, Pipedrive, or Salesforce).
Comfortable discussing technical features with non-technical clients.
Ability to manage multiple clients and priorities simultaneously.